Frequently Asked Questions
What payment methods do you accept?
We accept major international credit cards, including Visa, MasterCard, and American Express. We also support payments via PayPal for a secure and easy checkout experience.
Can I modify or cancel my order?
You can modify or cancel your order within 12 hours of placing it. Please contact our customer service team at contact@toursline.netwith your order number as soon as possible. Once the order has been processed and shipped, we are unable to make any changes.
Which countries do you ship to?
We ship worldwide! We are excited to bring our transit-themed creations to fans across the globe, including North America, Europe, Oceania, and most of Asia. If you are unsure whether we ship to your location, please feel free to contact us.
How much is shipping?
Shipping costs are calculated at checkout based on the total weight of your order and your destination country. You will be able to see the exact shipping fee before you confirm your payment.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the tracking website. You can use this number to follow your package's journey.
What is your return policy?
We accept returns on non-personalized items within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that customers are responsible for covering the return shipping costs.
What if I received a wrong or damaged item?
We're so sorry to hear that! Please contact us at contact@toursline.net within 7 days of receiving your order. Be sure to include your order number, a description of the issue, and photos of the incorrect or damaged item. We will work with you to find a solution.
Can I return a personalized item?
Due to their custom nature, personalized items (like customize canvas bags or stickers) are final sale and cannot be returned or refunded. However, if there is a manufacturing defect or an error on our part, please contact us immediately so we can make it right.